I renewed an expired subscription for 12 months and was charged about $81.00. Realizing my mistake, because I only wanted 6 months, the POF folks issued a $40 credit the very next day. All was well. My account was fine.
But a few days later, my profile disappeared; my email was deleted and there has been no way to contact. They kept my money but deleted me from the rolls. Four telephone messages later, and I still haven't heard a word.
The contact process works fine, but they're really messing up with accounting and service. I hope I get my money back, or get my account re-established.
Whatever happens, this will be my last rodeo with POF. And, I'll tell everybody I know about what a rip-off this outfit has become.
Robert in San Antonio, TX
Product or Service Mentioned: Plentyoffish Account.
Reason of review: Poor customer service.
Monetary Loss: $42.
Preferred solution: Deliver product or service ordered.
I liked: Has been good up till now.
I didn't like: Being blocked for no reason.