Not resolved
Product or Service Quality

I renewed an expired subscription for 12 months and was charged about $81.00. Realizing my mistake, because I only wanted 6 months, the POF folks issued a $40 credit the very next day. All was well. My account was fine.

But a few days later, my profile disappeared; my email was deleted and there has been no way to contact. They kept my money but deleted me from the rolls. Four telephone messages later, and I still haven't heard a word.

The contact process works fine, but they're really messing up with accounting and service. I hope I get my money back, or get my account re-established.

Whatever happens, this will be my last rodeo with POF. And, I'll tell everybody I know about what a rip-off this outfit has become.

Robert in San Antonio, TX

Product or Service Mentioned: Plentyoffish Account.

Reason of review: Poor customer service.

Monetary Loss: $42.

Preferred solution: Deliver product or service ordered.

I liked: Has been good up till now.

I didn't like: Being blocked for no reason.

Company wrote 0 private or public responses to the review from Sep 10, 2015.
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Wow what a joke. Seems their customer service and contact methods suck. It's almost like a outright scam really.


Contact your credit card company to have the charges reversed

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